EFFECTIVE TERMS
By paying, booking, uploading files, attending a session, or approving work with Maxsonoro, the client accepts these Terms + Conditions.01
Scope of agreement
These Terms + Conditions govern the client's use of Maxsonoro services, including studio sessions, remote mixing or mastering, voice and sound production, upload-room access, file handling, revisions, and project delivery. Any written checkout details, package details, invoice details, or confirmation email form part of the agreement for the specific booking.
02
Payment + final sale
Online bookings are processed through Stripe. The checkout amount shown for the selected package is due before the booking is confirmed. All sales are final. Maxsonoro does not offer refunds for paid bookings, deposits, holds, remote sessions, custom project payments, missed sessions, late arrivals, unused time, or completed checkout payments.
03
Cancellations + rescheduling
Rescheduling is not guaranteed and depends on project type, timing, room availability, and whether work has already been reserved or started. If the client needs to request a change, the request must be sent as early as possible from the booking email. Final-sale payment terms remain in effect regardless of whether a reschedule request is approved.
04
Special review
For rare exceptional situations, the client may email hello@maxsonoro.com from the booking email and include the MXSN code, Stripe receipt, and a clear explanation. Review is discretionary and does not guarantee a refund, credit, reschedule, or alternate remedy.
05
Booking confirmation
The client is responsible for selecting the correct service, date, package, email address, and project details before completing checkout. After successful payment, Maxsonoro sends a confirmation email with booking details, portal instructions, and a private MXSN upload code when applicable. The client should review the confirmation immediately and report any issue as soon as possible.
06
Portal access
The private MXSN upload code is tied to the related active booking. It may be used to reopen the project upload room for additional files, references, and notes while the project is in progress. Upload access may close once the project is delivered, archived, cancelled, blocked for policy reasons, or otherwise no longer active.
07
Lateness + unused time
Sessions must start and end as scheduled. Maxsonoro is not required to extend, move, or discount a session because of lateness, missing files, setup delays, client-side download issues, or unused time. If the client misses a substantial portion of the booking without communication, Maxsonoro may cancel or end the session without refund.
08
Session time
Any task directly related to the booking may count as session or project time, including recording, mixing, mastering, editing, arrangement changes, file retrieval, file recovery, file organization, downloads, stem creation, exporting, bouncing, upload review, and file delivery. Work outside the booked scope may require additional paid time.
09
Client materials
The client is responsible for providing accurate files, notes, references, rights-cleared materials, and project details. Maxsonoro is not responsible for copyright issues, sample clearance, beat leases, third-party claims, corrupted files, missing files, mislabeled assets, or files that cannot be opened because of unavailable software, plug-ins, or incompatible formats.
10
Content ownership
The client keeps ownership of their original recordings, lyrics, performances, and supplied creative materials. Maxsonoro does not claim ownership of client content created or provided through Maxsonoro services. The client remains responsible for owning or obtaining the rights to any third-party material included in the project.
11
Delivery + revisions
Deliverables, formats, revisions, and timelines depend on the selected package or written custom agreement. New creative direction, additional versions, extra revisions, stems, session prep, restoration, alternate exports, or requests outside the agreed scope may require additional paid work.
12
File storage
The client should download and back up final deliverables promptly. Maxsonoro may keep project files temporarily for continuity, but long-term archive availability is not guaranteed. Maxsonoro is not responsible for software failure, hardware failure, data breach, third-party storage failure, or client failure to preserve delivered files.
13
Conduct + safety
Maxsonoro may end or refuse a session if safety, building rules, studio rules, harassment, damage, illegal activity, copyright concerns, weapons, threats, fraud, or disruptive behavior becomes an issue. Payments remain final when work is stopped because of a rule violation.
14
Age requirement
Clients under 18 must have a parent or guardian involved in the booking and present for any in-person studio session when required. Maxsonoro may refuse or stop work if age, consent, or guardian requirements are not met.
15
Fraud + payment security
All payments must be authorized and lawful. Suspected fraud, chargeback abuse, unauthorized payment use, false booking information, or violation of applicable law may result in cancellation, denial of service, restricted portal access, and preservation of records needed to respond to the dispute.
16
Privacy + third-party tools
Stripe handles payment details. Maxsonoro stores booking, project, portal, upload, delivery, and communication records needed to provide the service. Client files are not shared publicly without permission, though trusted service providers may be used for payment, upload, storage, email, calendar, and delivery workflows.